Resources for Parents and Families

Welcome Penn Class 2025 Parents and Families! This page highlights resources that are helpful for parents and families such as the billing schedule and the different services offered by the Division of Public Safety.

Penn Parents Class of 2025

The Office of Parent Outreach and Development/Penn Parents is the central resource for connecting undergraduate parents and families to the University. On their website you can find information about different parent resources. You can also view the 2021-2022 University Parent Guide here.

Vice Provost for University Life

The Division of the Vice Provost for University Life (VPUL) is Penn's foremost provider of student services and educational access. To learn more about VPUL click here! VPUL also has a list of essential resources for parents including academic and career support, campus and community life, health and wellness, Student Intervention Services, Public Safety and Penn Parents Program.

Student Health Services

Student Health Services (SHS) is a full-service primary care center providing accessible, cost-effective, and customer-focused health care designed to meet student needs. To learn more about insurance and immunization compliance, click here. You can also see where SHS is located and their after hours care.

Counseling and Psychological Services

Counseling and Psychological Services (CAPS) is Penn's counseling center and offers free and confidential services to all Penn undergraduate, graduate, and professional students. Their contact information can also be found here.

Student Registration and Financial Services

The SRFS is Penn's central resource for student financial questions, as well as registration and enrollment. Their Parent Corner includes helpful information such as the billing schedule and different financing and payment plan options. You can also view your son or daughter's student account bill on Penn.Pay, Penn's electronic billing system.

Residential Services

Penn's Residential Services works closely with partner departments to support residents in their academic endeavors, their personal growth, and their day to day life on campus. To learn more about policies and procedures and renter's insurance and to view their contact information, click here. Directions to the campus and college houses as well as hotel information can be found here.

Division of Public Safety

The Division of Public Safety (DPS) comprises 178 personnel, 118 of which are sworn University of Pennsylvania Police Officers. DPS provides services such as 24/7 walking escort and Penn Guardian. To read more about their safety initiatives, click here.

Campus Express for Parents

Campus Express for Parents provides parents with more information on their services and allows parents to sign up for an email list to receive periodic updates. Click here for more information regarding housing, dining, property protection, University Square, Hilton Inn at Penn and Sheraton University City Hotel.